Refund policy

We do not offer change-of-mind returns. Please choose carefully: once an order has shipped, it can only be returned if the item is faulty or damaged.

Faulty or damaged items
Please inspect your order when it arrives. If an item is faulty, arrives damaged, or you receive the wrong item, contact us at sales@aquaculturekings.com as soon as possible with your order number and a quick video showing the problem, and we will make it right with a replacement or a refund.

Freight forwarders
Live goods are forbidden to travel by any freight forwarding or parcel-forwarding service, and our delivery and arrival guarantees do not apply to orders sent through one. If an order was shipped through a freight forwarder without our prior knowledge, claims for damage in transit will be declined, except where applicable law requires otherwise. It is your responsibility to tell us that an address is a freight forwarder before you order and, for live goods, to provide the import permits required by the destination country; if live goods reach a forwarder because the address was not disclosed as one and no import permits were provided, we are not responsible for the shipment, its arrival condition, or any customs or import outcome, except where applicable law requires otherwise. Using a forwarder for non-live goods? Contact us before ordering so we can note it on the order.

Refunds
Once your claim is reviewed and approved, we will refund your original payment method within 10 business days. Banks and card issuers can take additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at sales@aquaculturekings.com.